Frequently Asked Questions
Thank you for your interest in “Image and Events Photography”.
Here’s some of the most common questions we get asked.
Can’t find what you are looking for? Please contact us and we will be delighted to assist.
Can I order other products not shown in the pricelist?
Yes of course.
There are many more products available than shown in the pricelist, including framed enlargements, canvas products and books.
Just contact us with your ideas and we will be happy to quote you, email firstname.lastname@example.org and we will be delighted to assist.
How long will my order take to arrive?
Standard prints usually take about a week.
Special manufactured products can take 2 -4 weeks, depending on the type of product ordered and the time of year, eg Christmas,
If the delivery times is important to your needs we will confirm the exact delivery timescales before you place the order.
Will my print order have a watermark on it?
The gallery images are watermarked in an attempt to stop image theft. The more we prevent this, the better the costings for our customers.
Any image you order will not have the watermark printed on it.
I’ve seen an image in a gallery, but want it cropped a little, can you do this?
This would depend on the original image and the details of the crop you require, but will almost certainly incur additional costs.
We look at each request individually, so please provide details of either the gallery number, image and a description of your requirments and we will quote you accordingly.
Please be aware that major cropping can sometimes cause a loss of quality in the image, especially if the customers then requires a print enlargement to be made from that cropped area.
What’s the delivery cost?
In order to keep the costs to a minimum, all products are collection only from our Studio.
For event coverage, we will deliver any ordered prints to an pre-agreed location, eg Reception Area, where they can be collected at your convenience.
Can I just order a digital copy? I only want it for Social Media.
Digital image copies are only available as part of our ‘Classic’, ‘Deluxe’, or ‘Heirloom’ packages. We supply a low resolution copy, suitable for social media, of the package prints ordered.
Full resolution masters can be ordered as additional products and details can be found in the price list.
If we are covering an event for you, then Low resolution digital copies, suitable for social media, can be provided as a special order at £10 each. These copies will not be suitable for printing.
I want to order prints but the images look dull and flat on my PC screen?
We only upload low resolution images onto our servers.
The colours can appear a little washed out and dull, especially on uncalibrated screens and older PC monitors.
Don’t worry though, any print you order will be produced using the high resolution master files held in our system.
How long does a Maternity Photoshoot last for?
Typically, allow 2 – 3 hours for your Maternity Photoshoot. You can find more details here.
Do you have any Maternity Dresses I can wear?
Yes, we have a selection of Maternity gowns that you can use in your photoshoot if you wish. Some are shown in our gallery.
Alternatively, you are welcome to bring along your own favourite dresses if you feel more comfortable in those.
How long does a Newborn Photoshoot last for?
Typically, allow 2 – 3 hours for your Newborn Photoshoot. You can find more details here.
Having said that, we accept that the ‘little-one’ may have other ideas and we will have allowed additional time for feeds, nappy changes or any other little mishaps that may occur.
What happens if my little ‘bundle-of-joy’ doesn’t want to cooperate?
We know that no parent will want pictures of a crying baby to gift to friends and family.
We understand that the little-one is the boss and we will work around any instances that occur.
If the session goes really badly, our policy is to re-book the session at a later date at no additional cost to the customer.
Do you offer a discount if I book both my Maternity and Newborn photoshoots with you?
Yes, if you book both your Maternity and Newborn photoshoot with us at the same time, you will recieve 10% off the second session.
What’s the best age for my babys photoshoot?
Newborn baby portraits are best captured within the first two weeks of babys life. This is the period in time where your baby is likely to be sleeping deeply and curling naturally.
There are no hard and fast rules though so please contact us if you want to discuss in more details.
What if I have to cancel my appointment?
We understand that emergencies can happen and they have to be dealt with. We will always work with our customers to find an solution, if we can.
Unfortunately though, if you have to cancel your session on the day then full payment will have to be made simply because we have pre-allocated your studio time in advance.
Our full cancellation policy is available on request.
Can you edit my images?
This would depend on your exact requirements. Our photographers are skilled in most aspects of image editing, but please discuss the details with them beforehand.
While it is fairly simple, with modern sofware packages to remove ‘spots’ and minor ‘skin blemishes’, major edits such as ‘Head swaps’ and ‘skin softening techniques’ must be undertaken with care in order that the end result looks realistic. This obviously can add a fair amount of time to our standard editing procedures and therefore additional costs will apply.
Our standard packages do not include major editing but we will be happy to discuss your ideas and quote you accordingly.
Rest assured we will not release any images unless our team are happy with the standard of quality and realism of any edits.
Can I include siblings and family in the Newborn shoot?
If you have booked a Newborn photoshoot, we will concentrate on capturing the images we would have discussed at the start of your session or during any consultation.
If time permits, we will be happy to capture a couple of images with siblings or family but our ‘Family photoshoots’ are a seperate product and must be ordered independantly.
We offer a 10% discount off the second session when a Family photoshoot is ordered at the same time as a Newborn session.
Please contact us to discuss your ideas and we will be happy to quote you on any specific requirements that you have.
When do I pay?
We ask that the £75 session fee be paid before the start of your photoshoot.
On the day of your Photoshoot, the balance of any package costs will become payable (minus any fees already paid)
Any additional products must be paid for before we go to print.
We accept Cash, Credit Card or Paypal.
Where can I see your business reviews and leave my own review?
We welcome customer feedback so we can constantly improve the services we offer. You can find out what our customers are saying about us by clicking on this link to Google Business Reviews.